What to expect from ProProctor on Test Day

If you wish to Reschedule your exam date or time within 5-30 days prior to your appointment, do so by using the Reschedule/Cancel option on this Web Site or by contacting Prometric's automated voice response system at: 800-479-6215 (in North America) or by contacting Prometric's Regional Registration Center (outside North America); the Website is available 24 hours a day, 7 days a week, an additional fee of $25 collected by Prometric will be required to reschedule.

There is No charge for changing an appointment within the same testing window if the change is made 31 or more days prior to your appointment.

If you choose not to show for your appointment and do not submit a cancellation / reschedule request, you will forfeit your assessment and testing appointment fees.

Before Scheduling your Exam

Run a system check to validate your device meets ProProctors basic system requirements. To run the system check, go to https://rpcandidate.prometric.com/ and click the Check System button.

Please note: VPNs, firewalls and anti-virus software can prevent you from launching a ProProctor exam. Please refer to this article on the Knowledge Base for guidance.

Prometric recommends using the Chrome browser when taking this exam.

Download & Install ProProctor Application
Before test day, download and install the ProProctor application that delivers your exam from https://rpcandidate.prometric.com/.

1. You will be prompted to enter in your confirmation number and your last name at the top of the screen. Your confirmation number can be found in the confirmation email sent to you from Prometric after scheduling your exam.
2. After entering this information and clicking “Find Exam” you will then see the download links for the ProProctor Application under Step 1 in the “Setup Your System” section.
3. Follow the instructions provided on the page.

If the downloaded launch is blocked by your computer's firewall, follow the additional instructions hyperlinked below for adding the software to your computer's whitelisted application list on either MAC or Windows computer.

Conduct a System Readiness Check

1. Open the ProProctor application.
2. Enter your appointment confirmation number and the first four (4) letters of your last name/surname.
3. Click CHECK MY SYSTEM to complete the System Readiness Check.

Launch Exam
On test day, launch your exam by entering your appointment confirmation number and the first four (4) letters of your last name/surname. You should launch your exam 15 minutes before the scheduled start time so that you can complete the inspection of your testing environment. If you completed the System Readiness Check before test day, click TAKE MY EXAM.

Check In
On the day of your exam, please make sure you allow 15 minutes to prepare your testing environment. When you are comfortably sitting at your workstation go to the Prometric ProProctor site at https://rpcandidate.prometric.com/ and launch your exam. Our easy-to-follow, self-serve check-in process will guide through the final preparations before you are greeted by a Prometric Readiness Agent. Close doors to the room you are working in, including doors to closets and visible bathrooms.

• Step 1. Image Capture
  • Simply position your face using the guides on the screen and click the CAPTURE button. Make sure you check that the image clearly shows your face and is not blurry. Click ACCEPT.
• Step 2. ID Capture
  • Position your ID card using the guides on the screen and click the CAPTURE button. Make sure you check that all text is readable. Be sure to use only a government-issued, non-expired ID. For specific identification requirements, check your exam confirmation email. Once complete, click ACCEPT.
• Step 3. Readiness Checklist
  • Next, before you are met by a Prometric Readiness Agent who will complete the check-in process, review, and become familiar with the Readiness Checklist, which will walk you through what to expect.

Meet your Prometric Readiness Agent
Your Prometric Readiness Agent will guide you through three security checks before launching your exam.

• Check 1. Candidate Detail Information
  • Your readiness agent will confirm your name, email address, and exam details with you via video chat.
• Check 2. 360 Environmental Check
  • Your Readiness Agent will ask you to provide a 360-degree view of your environment using your webcam. Your agent will also ask you to scan your work surface using your webcam. During this step, your Readiness Agent will ask to inspect things such as bookshelves, wall hangings, as well as electronic devices. It is recommended to have a large bedsheet or linen available if asked to cover any area of clutter.
  • IMPORTANT: Do not have your laptop connected to a docking station anytime during the setup of your exam. This can cause connectivity issues. Make sure to clear your workspace and put away all personal items.
• Check 3. Candidate Person Check
  • Your Readiness Agent will ask you to stand up to do a scan of yourself. This scan will include – but is not limited to – conducting sleeve, pocket, glasses, and behind ear checks. Additionally, you will be asked to turn all pockets inside out.
  • IMPORTANT: To expedite the check-in process, please remember to empty your pockets prior to the visual check.

Taking the Test
Now you are ready to take your online proctored exam. Although you will not see your Prometric Proctor, they will monitor you throughout the testing process and will be available to provide assistance at any point during your exam. Using the chat feature on the upper right of your screen, you can speak with or send a message to your Proctor when you need help. With this support function, you will be able to complete your exam with peace of mind, knowing that your Proctor is always virtually there with you.